Dear Customers,
As the holiday season approaches, we understand the importance of timely deliveries. However, we want to be transparent about the current challenges affecting the delivery of parcels collected since December 3rd.
What’s Happening?
Due to the high volume of shipments during the Christmas season 🎅, our courier's depot is experiencing significant backlogs. The parcels in their depot are waiting to be scanned and sorted for delivery, causing delays in shipment updates and deliveries. 🚚📦
Why is This Happening?
The holiday season always sees a rise in shipment volumes. However, this year, the increase is compounded by logistical challenges, staffing shortages, and other constraints at the courier's depot. These factors have slowed down the processing of parcels, resulting in delays across the network.
What Are We Doing About It?
We are in constant communication with our courier partners to expedite the scanning, sorting, and delivery processes. Additional resources are being deployed to address the backlog, and we are actively monitoring the situation to minimize further delays.
What Can You Do?
We recommend keeping an eye on your tracking information for updates. 🔍 If you have any urgent concerns or questions, our customer service team is here to help. 💌
Our Apology
We sincerely apologize for the inconvenience this has caused. Your satisfaction is our priority, and we are doing everything possible to ensure your parcels reach you as quickly as possible.
Thank you for your patience and understanding. We appreciate your trust in us and are committed to resolving this matter swiftly.
Growatt New Energy Australia Pty Ltd
After-Sales Team