Welcome to the official troubleshooting and guidance section by Growatt New Energy Australia Pty Ltd. These articles have been created by our Warranty & Engineering Team to help you quickly and efficiently resolve any issues you may encounter with your Growatt products. We are dedicated to supporting you every step of the way, ensuring that your energy systems function optimally and that your warranty claims are processed smoothly.
Each guide will provide:
- Step-by-step instructions for troubleshooting common issues.
- Clear guidelines for taking necessary photos and videos for warranty claims.
- Technical support tips to help you maintain and optimize your Growatt systems.
Our goal is to make the troubleshooting process as straightforward as possible, so you can spend less time solving problems and more time enjoying the benefits of clean energy.
How to Record a Video of Your Inverter’s Nonworking Screen
To assist us in diagnosing the screen issue with your Growatt inverter, we kindly request that you provide a short video demonstrating the problem. Please follow the steps below to ensure the video captures the necessary details for troubleshooting:
Steps to Record the Video:
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Prepare the Inverter:
- Ensure the inverter is powered on and properly connected.
- Position yourself in front of the inverter where the screen is clearly visible.
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Video Requirements:
- Start recording a short video using your mobile phone or camera.
- Ensure that the inverter’s screen & serial number of the inverter is clearly shown in the video.
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Demonstrate the Issue:
- Gently tap the touch button on the inverter.
- Record the screen as you tap the button to show whether it is responding or not.
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Follow the Attached Example:
- Please refer to the attached sample video for guidance on how to properly capture the issue.
- Your video should follow a similar format to ensure we can clearly see the problem.
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Submit the Video:
- Once you’ve recorded the video, please send it to us for further analysis.
We hope this guide has been useful in helping you troubleshoot your system or prepare the necessary documentation for your warranty claim. At Growatt, customer satisfaction is our priority, and we are always here to assist you further if needed.
For any additional help or if the issue persists, please contact our support team through the following channels:
- WhatsApp Live Chat: +61 2 8357 6207
- Hotline: 1800 476 928
- Email: australia@growatt.com
- Website: https://au.growatt.com
Please have your product details ready when contacting us, so we can assist you as quickly as possible.
Thank you for trusting Growatt New Energy. We look forward to helping you achieve reliable, efficient energy performance.