Questions & Answers About Wi-Fi Dongle Configuration

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Important Links and Contact Information

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Visual Walkthrough:

For those who prefer a visual guide, we have created step-by-step video tutorials available on YouTube. Please select the appropriate link based on your device model:

• ShineWIFI-X (Serial number starts with XGD5B/6B series): Watch the video here
• Other Models - ShineWIFI-S or ShineWIFI-X (Other than 5B or 6B series): Watch the video here

Other Useful Links

• Creating a ShinePhone Account: If you haven't got a ShinePhone account yet, please refer to our article on Procedure for Creating a ShinePhone Account.

• Reconfiguring Dongles: If you already have an account and a connected dongle, please check if your dongle is flashing a slow blue light. If not, refer to the following articles for reconfiguration instructions:

  • Configuration Instructions for ShineWiFi-X / ShineWiFi-S
  • Configuration Instructions for ShineLink / ShineLink-X 
• Telstra 5G Network User: If you would like to get 2.4Ghz network, and you are using Telstra network, please refer to the articles Telstra Guest WI-FI Configuration for creating a 2.4Ghz network. 

• Further Enquiries: For other questions, please check out our Questions & Answers About Wi-Fi Dongle Configuration.

Contact Growatt Australia

For additional support, you can contact our dedicated after-sales team:

• Hotline: [phone]
• WhatsApp (Live Chat): [phone]
• Email: [e-mail]
• Website: https://au.growatt.com/
• Address: Unit 4&5 / 378 Parramatta Road, Homebush West NSW 2140

Question	Answer
Username existing	To avoid the existence of username, please use the email name for registration.
Installer Code	If the end-user does not know the installer code, please leave it blank and go on or contact your installation company
PV capacity	Please input the capacity of the solar panels designed, please contact your installation company for the design.
Datalogger already exist Existing datalogger	Please go to 'Plant' on Shinephone and find 'Datalogger List' Click and hold the datalogger that you added before. Click on the 'Configure datalogger' and do the configuration again If there is no datalogger there, please contact Growatt Australia.
After configuration in Shinephone, the dongle’s light is not flashing blue or solid green	Please reset the dongle to flashing red and do the configuration again.
Blue flashing on dongle, no data on Shinephone App	1. Check if the model of the dongle is 'ShineRFStick', if yes, fast flashing light doesn't mean the dongle is configured, please refer to Configuration Instructions for ShineLink / ShineLink-X for troubleshooting.  2. If ShineWiFi-X is used, please contact Growatt Australia.
Dongle is solid green light	Dongle failed to connect to WIFI 1. Wi-Fi is not 2.4 GHz. or 2. Enter wrong Wi-Fi name or password when using AP mode. or 3. Wi-Fi signal is too weak.
Wi-Fi is not 2.4 GHz	Check from the inbuilt IP page of router and disable 5Ghz Contact internet supplier to create another 2.4 Ghz network. Or use Shinelink/Shinelink-X.
Verify WIFI name and password	Forget the home WIFI connection from mobile phone. Use the same WIFI password entered in the AP mode method, re-do the WIFI connection on mobile phone. Check to see if the password is correct
Wi-Fi signal too weak	Please check the distance between router and inverter. Please add an WIFI extender if necessary.
How to reset the dongle	Hold the button until it shows multiple colours and then release. After that the light should change to flashing red in a minute.
Dongle cannot change to Flashing Red.	After reset, if it changes to solid blue instead of red, please single tap the button again.
Method 2 login page cannot be open	Check if the hotspot of dongle is connected to your phone. Refresh the page. Try again the standard/2.4Ghz mode.  Contact Growatt Australia.
Method 2 setting centre cannot be open	Check if the hotspot of dongle is connected to your phone. Refresh the page. Try again the standard/2.4Ghz mode.  Reset the dongle and do again from the beginning Contact Growatt Australia.